VoIP Resource Library
VoIP technology is continually evolving, with compelling new benefits being developed for small businesses. No matter the size of your business, VoIP is a surprisingly flexible, affordable technology that offers the same sophisticated communication tools your enterprise-sized competitors have.
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FAQs
How I can open an account with your company? Contact our Sales Department at 1.855.MyUsVox (698-7869) Download the PDF file Credit Card Authorization Form or EFT Authorization Form, fill and send by email to info@usvox.com or Fax to 17862755889 Can I transfer/port my DID/number?
Yes you can port most DIDs/numbers. Depending on the carrier who currently has your DID/number you may or may not be able to port you DID/number. This process can take up to 6 weeks depending on your current carrier. An LOA (Letter of Agency) is needed to initiate an LNP (local number port). See the LOA FAQ for more details. LOA for Porting and porting procedures:1. The Letter of Authorization need to be sing by the business owner or the person in charge for the account of the loosing carrier.
2. The Letter of Authorization need to be fax or email with a copy of the Phone Bill for the porting to be submitted to porting@usvox.com Fax to 17862755889 
Can I make calls to 911 Service?
Yes, but in order to enable the E911 Service, you have to register the phone number(s) that you use for caller identification (CID). Calling 911 using VoIP services is different from calling 911 using traditional landline service and some situations may interfere with the E911 Service response. When you place a call from a registered phone number with the E911 Service, this call will be associated with the physical address related to the phone number you are calling from. If you place a call to the E911 Service from an unregistered phone number, you will have to provide the address where the emergency is need it. In this case you will be charged with a fee of up to $350.00 for each call made.
Routers/Firewalls listAT&T Netopia
How to disable SIP ALG for AT&T Netopia
Cisco Small Office Routers
D-Link
FortiGate
FortiGate/FortiWiFi-60C type of FireWall/Router disable SIP Application Layer Gateway (ALG) http://kb.fortinet.com/kb/microsites/microsite.do?cmd=displayKC&externalId=FD31530 Other Manufacture Technical notes http://pub.kb.fortinet.com/index/index.html |
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