Dear Customer, Administrator training is conducted via phone and web conference, is free and schedule by appointment only.
UsVox Rescheduling Rules and Fees If you reschedule the date or time of your free appointment:
72 hours before the scheduled training date or time: FREE
48 hours before the scheduled training date or time: US$50.00 fee (each time you reschedule)
Fewer than 24 hours before the scheduled training date or time: US$100.00 fee (for each time you reschedule)
Admin. Training schedule Days: Fridays Training Times: 10:30 am - 12:00 am. 1:30 pm - 3:00 pm. 3:30 pm - 5:00 pm.
Training Descriptions
Hosted VoIP PBX Administration Training
The Hosted VoIP PBX Administration training lasts approximately 2 hours and will consist of:
• Introduction to the customer Web portal
• PBX management a. Customer Info b. Password change c. Service feature d. Abbreviated dialing
• Account management a. User Information b. Password reset c. Follow Me
• Voicemail management a. UM Preferences b. Auto Attendant c. Dial Directory
Hosted VoIP PBX Administration Training Requirement:
a. A pre-existence operational Hosted VoIP PBX is required, on active status,
and with balance.
b. At least 50% of your IP Phones need to be connected.
c. Previous login to the administrator portal and set new administrator
password
d. Administrators need to have a copy of the documentation and a minimum
understanding of it to take this training.
Conferencing bridge Administration
The Conferencing bridge Administration training lasts approximately 45 minutes and will consist of:
• Conferencing bridge* a. Created a Conference room b. Open and closed rooms c. Change conference passwords *if applicable (This is a separate product to Hosted VoIP PBX Administration)
Conferencing bridge TrainingRequirement: a. An account, active and with balance.
b. Previous login to the administrator portal and set new
administrator password
c. Administrators need to have a copy of the
documentation and a minimum understanding of it to take this training.
Internet Fax Administration training
The Internet Fax Administration training lasts approximately 30 minutes will consist of:
• Internet Fax* a. Wep portal b. Web faxing c. Print drivers installation and set credentials *if applicable (This is a separate product to Hosted VoIP PBX Administration)
Internet Fax Traning Requirement: 1. An account, active and with balance. 2. Previous login to the administrator portal and set new administrator password 3. Administrators need to have a copy of the documentation and a minimum understanding of it to take this training